Refund and Customer service

I am extremely disappointed with the service I received regarding my recent order (Order No: ***).

I placed an order for items totaling R307. However, some of the items were not available or were out of stock. The app now shows that I was charged R215.91, but in my past experiences when items were unavailable, I never received the refunds that were due to me.

This is not the first time this has happened, which is very concerning.

Another issue is that the order gets accepted with a delivery time, but later I receive a notification saying that no driver could be found. This is very frustrating and unreliable service.

I would like clarity on the missing items and confirmation that my refund will be processed. Please urgently assist with resolving this matter.