Refund

Have never in my life had such poor service. I placed a order for delivery, delivery was sent 12 February 2022 and order was sent back due to the person not being home, i have ever since been trying to get a refund and all i ever get is a automated message to say i will be contacted and i should send my details, i have sent forms, my details and all numerous times but up till now still have not veen helped, i have even asked for a voucher rather than refund hoping i will get some help but also not. Utterly poor service.