Refund

Good day. I purchased prepaid electricity at pick and pay Musgrave Durban . During the transaction my account was debited with R400. But the transaction stopped . I never received my vouchers as well as my till slip. I was told by the floor manager that my money will be reversed by Monday 12 pm but this never happened. I contacted my bank which said that they can’t reverse the money as it’s in pick and pay account . And they have to do it . I went to the bank to get a statement and it showed that pick and pay received my funds . I had to phone pick and pay to rectify the problem as my money wasn’t reversed. I had to go through a lot just to get my own money back . Yet they were quick to debit my account . I received my money after phoning the branch again and got it today at 10:43 am on the 5 th October . This for me is. It fair as I never received a till slip yet my money was taken . Normally you get a slip saying transaction approved or declined . But nothing . Yet my money was taken from my account the same time the transaction was in progress. I’ve emailed there customer care . And they still coming back to me. I had to spend over 40 mins on the phone with my bank just to tell me that pick and pay for the funds . And it takes them 6 days just to pay me back . I’m not happy with there service at all. It totally suck .