Ref number *** Rotten Eggs complain not attended to. in 7 days.

On the 11th of February 2025 I sent a formal complain to customer care of rotten eggs bought in Pick n Pay Princess Crossing Roodepoort and received automated correspondence of "Your request (***) has been received and is being reviewed by our support staff." waited for 48 hours for a response. Nothing .On the 13th of February I sent a follow up email and to date there is no correspondence form customer care.