JC
Jackie C

1 reviews | Active since May 2010

01 Feb 2016, 11:30

Ref Number : ***

On the 27th of January i received a notification from Marise Brown that \senior management\" will contact me with regards to the pathetic and poor client service I have received at the Bellville Pick n Pay and like I said in that complaint \"that this problem of pathetic and poor client service towards the actual clients of PnP starts with management\" and the fact that Im still waiting for senior management to give me a call and resolve (wont be resolved cause why should they bother with clients) this major problem PnP is experiencing with client service towards their clients, but I guess we as clients of PnP is officially not important for PnP I mean if we as clients just dont shop there anymore - what will happen.<br> <br> I dont expect a call from PnP cause Ive seen now that PnP absolutely DO NOT value their clients nor complaints they receive against them, after all we as clients take time to bring this under your attention to improve these problem areas YET its a waste of time because it starts at the TOP - if thats how TOP management view clients so will those below them without worrying about it - Keep it PnP"

0
Replies (1)
Pick n Pay
Pick n Pay's reply01 Feb 2016, 14:35
Official
Hello JC22,

Thank you for your email communication, I do apologise for no-one responding to your complaint.

I have re-escalated your complaint to our Western Cape Regional office ; you will receive feedback in due course.

Kind Regards

Marise Brown
Customer Care

Ref Number : ***