Rediculous service

My washing Hisense machine had a problem that could not be fixed so I got a credit form from Hisense to get a refund from Pick n Pay Hyper since it is still under warranty.

I went to my nearest Pick N Pay which is in Greenstone. But they informed me that they cant help me as I did not buy it by them but at Princess Crossing in Roodepoort. I since moved to the East Rand. This is all fine. It did not really make sense though, as I asked the lady what would have happened if I moved to Cape town? Must it then still be refunded by Pick n Pay Roodepoort, which means that they will have to drive all the way to Cape Town to collect the faulty machine… and then somehow I must get from cape town back to Roodepoort to get the actual refund… as I were told I have to be physically in the store for the process…

Anyways, the lady from Greenstone phoned Pick n Princess Crossing. It was a Sunday, so the lady from Princess Crossing said she will phone me on Monday to organise the picking up of the faulty machine.

Monday came… no one phoned… later in the morning I started calling Princess Crossing… i phone about 8 or 9 times and no one picked up. I phoned Pick n Pay customer care, they gave me an alternative number. This number did not work…

So I cancelled my afternoon work meetings and drove all the way there… as this has been nearly 4 weeks now without a machine… (not pnps fault… just the process).

I got there, showed them the credit form, they made copies. One of the kind ladies working there gave me her personal number so that I can follow up if all is well. They said they only do pick ups on Fridays. I was already miserable about that, as it means another week. But I understood that there is no alternative.

Wednesday I phoned again, dont know how many times, to follow up and confirm. No one answered. I phoned customer care again. Told her the whole story. She apologised for this. So she said I must hold the line, she will try phone them. She also phoned with no results. She even phoned the manager and there were also no answer. I eventually got hold of the kind lady whose personal number I had. She assured me that they will phone me friday morning before they come out for collection.

I waited and waited… no one callee. I phoned her around 13:00… she said they will still be coming. In the meantime the driver phoned my husband and said that they wont make it for today… only Monday.

Once again, i reaaranged my schedule so that I can get to Princess Crossing in order to get the refund…

I have no idea how I am supposed to get there next week now….

This has been the most rediculous experience ever… i cant even imagine that you can phone a store over and over and no one answrs…. That you arrange for a collection 5 days before time and on the day it gets postponed…. I phoned the driver back and asked if there is not any way that he can still make it today… as today is the only day i can really go to roodepoort again. Nope he could not…

This is shockingly bad… i cant even begin to describe my frustration