SS
Salesh S

1 reviews | Active since Apr 2019

07 Dec 2020, 09:02

Recommend products which earn the most commission vs needs of the customer

Pick and Pay advertised a 43" Skyworth TV on Black Friday and the price was valid till 06/12/20. I called a couple stores on 27/11 to check if they had stock, Woodmead stated they out of stock, I was unable to reach the Norwood branch as their telephone number does not exist, finally got through to Greenstone Mall branch. I spoke to Janette from the appliance department and she said they were out of 43' but had a few 40' in stock. I told her it will take me a while to get there if she could hold one for me, she confirmed with her manager that she would if I could get there urgently. I immediate rush over only to find a lot of 40" TV available. I request for Janette and prior to making the purchase advise her that the special is available till the 6/12 and when will they be receiving more stock as I was happy to wait or take a rain check. She confirmed that they are not getting anymore and I proceeded to make my purchase. Yesterday 06/12 I walked into the Killarney P&P branch just before they could close for essentials only to see the shelves packed with 43' TVs. My complaint is that I was misinformed by the staff and sold a product which earns commission vs the needs of the client. If I did not see the stock in store yesterday I would have been okay with my purchase. I request P&P to do the right thing and contact me urgently to advise on a return policy so I can get the 43' TV I want at the advised sale price until the 06/12/20. Eager awaiting contact and assistance to change my 40" TV to the 43"

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Replies (2)
SS
Salesh S's update08 Dec 2020, 09:44
Reviewer Update
Ref *** , Hi P&P team, I have not been contact to the return policy, your auto reply provided me with a reference number and is requesting me to call you for further assistance, please call me to discuss the below which was posted in my original message to you, thats the assistance I require - please note I have someone arrange to mount the TV on the wall this Thursday, should I approach the OBS?
"I request P&P to do the right thing and contact me urgently to advise on a return policy so I can get the 43' TV I want at the advised sale price until the 06/12/20.
Eager awaiting contact and assistance to change my 40" TV to the 43"
SS
Salesh S's update08 Dec 2020, 12:32
Reviewer Update
Good day Freeman, apologies for missing your call was on another call. I returned the call at 11:25 and was advised you are out and will call me back. Please advise when I can hear from you.