1 reviews | Active since Mar 2011
Received vouchers that could not be redeemed
So I made a purchase over R2K on Friday (07 Sept 2018) and I received 14 R20 vouchers to use on the weekend , when I went to redeem those vouchers , 1 was not reedemable. We stood at the counter for more than 10 minutes (with disgruntled customers behind me ) and still 1 voucher was not working. I eventually had to pay for the exta R20 . The cashier advised that I come on the Sunday to reedem it incase there was a limit , I went on the sunday to purchase airtime with the same voucher guess what , it was still not working !
Why provide me with more than enough vouchers if you know that there's a limit and I only had 2 days to redeem that voucher , I feel ********** , even if it was only R20 but the R20 would have made a difference just as much the purchase of over R2k did to Pick n pay.
You are ripping us off the same you did with scrachcards
Good day Wendy,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. We have escalated for R20 worth of points to be loaded on your smart shopper card. Please check your new point balance within 48 working hours.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Wendy,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. We have escalated for R20 worth of points to be loaded on your smart shopper card. Please check your new point balance within 48 working hours.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
