CK
Craig K
1 reviews | Active since May 2009
14 Mar 2025, 15:15
Really... Read emails properly
I queried not getting a Smart Shopper Statement and Shakeerah Adams from PnP sends me a message to raise it with RCS because "information between the client and RCS is strictly confidential" I didn't ask for a RCS statement. I asked for my Smart Shopper Statement that I used to get and then it stopped. Please read my email correctly. Simple things like this make a business look ***********. The other day a manager recovered from a "mistake" at customer services and it was fine because she self corrected... Please do the same.
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Replies (2)
Pick n Pay's replyOfficial
16 Mar 2025, 16:46Hi Craig,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused to you & incorrect information provided.
We will addressing this complaint with our Smart Shopper Management Team and will revert once feedback is received.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused to you & incorrect information provided.
We will addressing this complaint with our Smart Shopper Management Team and will revert once feedback is received.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply16 Mar 2025, 16:46
Official
Hi Craig,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused to you & incorrect information provided.
We will addressing this complaint with our Smart Shopper Management Team and will revert once feedback is received.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused to you & incorrect information provided.
We will addressing this complaint with our Smart Shopper Management Team and will revert once feedback is received.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's replyOfficial
18 Mar 2025, 06:35Hi Craig,
The Smart Shopper Team has advised that you have opted out of communications from PnP, hence you wont get any emails or vouchers as per his request.
You will need to opt in for communication from PnP to start getting statements again.
Kindly take note of below options available to update your contact details linked to your smart shopper card or online profile:
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
The Smart Shopper Team has advised that you have opted out of communications from PnP, hence you wont get any emails or vouchers as per his request.
You will need to opt in for communication from PnP to start getting statements again.
Kindly take note of below options available to update your contact details linked to your smart shopper card or online profile:
- Download the PnP mobile app to be able to update your details and check your available points/voucher
- You can opt in / opt out of communications via t he app or an online profile
- Register online: https://profile.pnp.co.za/#register
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply18 Mar 2025, 06:35
Official
Hi Craig,
The Smart Shopper Team has advised that you have opted out of communications from PnP, hence you wont get any emails or vouchers as per his request.
You will need to opt in for communication from PnP to start getting statements again.
Kindly take note of below options available to update your contact details linked to your smart shopper card or online profile:
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
The Smart Shopper Team has advised that you have opted out of communications from PnP, hence you wont get any emails or vouchers as per his request.
You will need to opt in for communication from PnP to start getting statements again.
Kindly take note of below options available to update your contact details linked to your smart shopper card or online profile:
- Download the PnP mobile app to be able to update your details and check your available points/voucher
- You can opt in / opt out of communications via t he app or an online profile
- Register online: https://profile.pnp.co.za/#register
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,