WB
Wendy B

1 reviews | Active since Mar 2017

12 Dec 2017, 11:20

Really bad service

I am sick and tired of PnP Online shopping. There is always items out of stock. I shop once a month and every single time they are out of stock of products. Why do they offer this service if they can't do it? You can't say shop online with us but sorry we don't have what you need! And this is every single month! They also don't deliver on time either. Pick and Pay you need to get this act together of not offer this service. I am very dissatisfied!

0
Replies (1)
Pick n Pay
Pick n Pay's reply13 Dec 2017, 08:26
Official

Good day Wendy,

Thank you for taking the time to write to us.

Due to the fact that we carefully choose your goods in store, we may occasionally run out of stock before we can update our stock availability on the Websites. We endeavour to keep this to a minimum, but provide the facility for you to select different 'substitution' options in the event that we are unable to fulfil your original request.

We are continually working on improving our Online Shopping facility and sincerely apologise for any inconvenience caused.

Kind Regards

Anwar Mooideen

Best regards,