1 reviews | Active since Oct 2012
Went into the Cresta branch yesterday afternoon to return a purchase and was advised t=by the customer services person to go and see the supervisor at the cigarette counter, which I did. On getting there I asked this superior looking person if she was the supervisor and she says to me, a customer "yes WHAT!!!!!!" What a way to talk to anyone let alone a Pick "n pay customer. When I told her that I was going to Woolworths to buy the same item at a cheaper price, she replies "whatever".
Good day Annette,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behaviour at our stores. This has been sent through to management.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Best regards,
Good day Annette,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behaviour at our stores. This has been sent through to management.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.