RE- APOLOGY

I Want to thank Hellopeter for the platform through which consumers can share their experience, it is often said that silence to a wrong doing makes someone complicit, Hellopeter gave me a platform through which i expressed the bad service i received at pick n pay Northgate by the manager called Thulani, i received a call from a very Gentle man called Kobus who apologized on behalf of pick n pay and promised a corrective remedy, i am impressed by his listening and empathetic attitude, i wish Brand managers can emulate him so that brands will be portrayed in a good way, The economy is not doing so well and companies need to realize that customers are their greatest asset and good customer service should be their priority, Front line managers should be trained properly to be good ambassadors of their brand, as for the Thulani who is the pick n pay Manager at Northgate mall, i do not think he should be a manager, Thank you Hellopeter for a good job and pick pay also for the apology