RCS PICK N PAY BREACH OF CONTRACT AGREEMENT _PATHETIC SERVICE FROM PICK N PAY RCS STORE CARD

I have been using my Pick n Pay RCS store card and about 3 weeks ago, I made a purchase and was declined with the following reason: 39 no credit account.

I have ample credit available on my account, and when calling in multiple times, no one is able to resolve or even explain the reason for this error.

Worst call centre experience ever!! I called from home and call centre agents said I have to be in store. When I phone in store, they still can't assist me. I have called the call centre more than 6 times, and no one can help me. I get **** to by the agents saying they are assisting, then they transfer me to another agent and I then have to explain everything again just to be given the run around by that agent too.

I have done everything I can do from my side, spent money on airtime, petrol to go to the store and I am still not helped. I have done 2 replacement cards, changed my pin multiple times and still getting the decline reason 39.

I am beyond dissatisfied with the service! And am extremely unhappy, as I wanted to use the card and have available credit but get declined everytime I try to use it.

My contact number is **********.

I do not understand how one offers a service, and when unable to deliver this service, does not have the slightest idea as to how to resolve client issues.

THIS IS A BREACH OF THE CONTRACT AGREEMENT AS YOU HAVE NOT DELIVERED ON AGREED TERMS AND CONDITIONS.