RCS GROUP (PNP STORE CARD)

I usually do my monthly installment payment as a normal EFT which reflects into my store card within 3 to 4 working days. However, this month I decided to do an instant payment on Saturday into my store card so that I could use my card by today. The payment is still not allocated, I contacted the store card division ***whereby I was asked to forward Proof of Payment which I did and contacted them back again only to get into a heated argument with a rude, arrogant consultant that's apparently working there for 3 years. She claims that it will take 7 to 14 working days for the payment to be allocated. Not even a bank takes 7 to 14 workings days to just allocate a payment. To be honest RCS has once again just proved that they really have no loyalty towards their clients. Last month we had the very same issue that we ended up resolving on our own and now a month later they claiming that my husband's account is actually in a credit after he has paid up the account and requested for it to be closed with immediate effect. I regret opening up an account with RCS ... This is by far the worst service we have received. The first consultant I spoke to was yawning and speaking as if though she was half asleep, the second one was rude and arrogant about her 3 year position in the card division. Some of us also work in accounts and you don't treat a loyal customer like *******! Any customer for that matter doesn't deserve the filthy attitude that some consultants has