1 reviews | Active since May 2019
Ray Day Specials - Bait & Switch Tactic?
After receiving an email from Pick 'n Pay about their Ray Day specials (for 4 days only), I went to the Claremont branch in Cape Town on the 3rd of the sale. But the bread advertised for R8.99 and Butter for R48 were not available. I thought that I could salvage something from the wasted trip by getting a raincheck. To my disappointment I was told that they could not issue a raincheck for those particular specials. During these times when costs especially fuel are so high, for PnP to lure customers to their stores and then not delivering is not just inconsiderate but disrespectful. So is the selective application changing of raincheck policy. You are wasting your customers' time & money! Please do not advertise if you do not have sufficient stock, unless it is a bait and switch tactic!
PnP, please do not bother sending a response promising a to be in touch and not bothering to do so. I think 5 days is long enough to wait for a response. Not such a great place to shop anymore!
12 Mar 2022, 09:45
Hello Nayna, Thank you for your reaching out to Pick n Pay Customer Care team. Please accept our apology for the lack of stock at the Claremont store on the day of the promotion. We apologize for any inconveniences caused. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - ------------- By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Kind Regards, The Pick n Pay Customer Care team.
PnP, please do not bother sending a response promising a to be in touch and not bothering to do so. I think 5 days is long enough to wait for a response. Not such a great place to shop anymore!
12 Mar 2022, 09:45
Hello Nayna, Thank you for your reaching out to Pick n Pay Customer Care team. Please accept our apology for the lack of stock at the Claremont store on the day of the promotion. We apologize for any inconveniences caused. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - ------------- By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Kind Regards, The Pick n Pay Customer Care team.