JJ
Juan J
1 reviews | Active since Dec 2015
28 Jul 2024, 14:00
Raw rotisserie chicken
Bought a rotisserie chicken from the Mall@Carnival branch. Got home and cut it open and it was completely raw I the middle. Took it back for an exchange and the staff cut the new one open on one side to show me it was cooked properly. Got home and cut this new one open on the other side and again completely raw. Had to throw it away because I am not driving back a 2nd time. How the hell do you manage to perfectly cook a rotisserie chicken on one side and have it completely raw on the other??? This place seriously needs to be visited by a health inspector so they can be shut down because it is clear as day no one there knows what salmonella is and what it can do to people.
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Replies (2)JJ
Juan J's updateReviewer Update
29 Jul 2024, 16:50I do not want your automated responses. Phone me directly ***). If this isn't an automated response the you obviously did not read my complaint.
JJ
Juan J's update29 Jul 2024, 16:50
Reviewer Update
I do not want your automated responses. Phone me directly ***). If this isn't an automated response the you obviously did not read my complaint.
JJ
Juan J's updateReviewer Update
29 Jul 2024, 16:57Posting Pick and Pays useless replay to prove that it is either an automated response or they simply did not read the complaint:
Pick n Pay’s reply29 Jul 2024 at 11:38Hi Juan,
Thank you for your reaching out to the Customer Care Team. We apologize sincerely for the inconveniences caused to you by Pick n Pay and for the poor product quality received.
We acknowledge receipt of your complaint regarding the problem you have experienced with the Pick n Pay Rotisserie Chicken. However, in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information together with pictures of the product and a copy of your till slip.
Please refer to this reference number: *** when forwarding the below information to the email address provided below.
Full name and surname:
Postal or residential address:
Smart shopper card number:
Email address:
Contact number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity purchased :
Mass/size:
Cost :
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Pick n Pay’s reply29 Jul 2024 at 11:38Hi Juan,
Thank you for your reaching out to the Customer Care Team. We apologize sincerely for the inconveniences caused to you by Pick n Pay and for the poor product quality received.
We acknowledge receipt of your complaint regarding the problem you have experienced with the Pick n Pay Rotisserie Chicken. However, in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information together with pictures of the product and a copy of your till slip.
Please refer to this reference number: *** when forwarding the below information to the email address provided below.
Full name and surname:
Postal or residential address:
Smart shopper card number:
Email address:
Contact number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity purchased :
Mass/size:
Cost :
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
JJ
Juan J's update29 Jul 2024, 16:57
Reviewer Update
Posting Pick and Pays useless replay to prove that it is either an automated response or they simply did not read the complaint:
Pick n Pay’s reply29 Jul 2024 at 11:38Hi Juan,
Thank you for your reaching out to the Customer Care Team. We apologize sincerely for the inconveniences caused to you by Pick n Pay and for the poor product quality received.
We acknowledge receipt of your complaint regarding the problem you have experienced with the Pick n Pay Rotisserie Chicken. However, in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information together with pictures of the product and a copy of your till slip.
Please refer to this reference number: *** when forwarding the below information to the email address provided below.
Full name and surname:
Postal or residential address:
Smart shopper card number:
Email address:
Contact number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity purchased :
Mass/size:
Cost :
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Pick n Pay’s reply29 Jul 2024 at 11:38Hi Juan,
Thank you for your reaching out to the Customer Care Team. We apologize sincerely for the inconveniences caused to you by Pick n Pay and for the poor product quality received.
We acknowledge receipt of your complaint regarding the problem you have experienced with the Pick n Pay Rotisserie Chicken. However, in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information together with pictures of the product and a copy of your till slip.
Please refer to this reference number: *** when forwarding the below information to the email address provided below.
Full name and surname:
Postal or residential address:
Smart shopper card number:
Email address:
Contact number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity purchased :
Mass/size:
Cost :
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team