rM
rishile M
1 reviews | Active since Dec 2015
17 Nov 2023, 08:42
Rather opt for Checkers60Sixty to save yourself some headache
Utterly disgusted with the way Pick n Pay runs their ASAP business. I have requested a wallet payout on the 27 October for items that were out of stock when delivery occurred and have been sent from pillar to post to date. Countless calls to their call centre have been fruitless, incorrect details pertaining to the amount of the refund, to cases being marked as completed despite the refund still not being paid, to promises to being called back never being actioned. I just want my money back so I can cut all ties with this retailer.
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Replies (2)rM
rishile M's updateReviewer Update
17 Nov 2023, 16:57Pick n Pay’s reply17 Nov 2023 at 16:50Hello Rishile, Thank you for reaching out to the Customer Care team. I do apologize that you have not had any feedback regarding your query yet. Kindly note that we have escalated your query to the ASAP escalation desk, they will attend to your query at their soonest and revert back to you. Alternatively, you are welcome to contact them directly on the details below. Call us on: ***or Email on *** Operating Times: Monday- Saturday:
My reply: have been contacting them daily for the past two weeks and have not been helped or received my money back, what makes you think they will he helpful now all of a sudden? Its not like I am without reference numbers which I have provided on this review yet you are still telling me to contact them. You have both my numbers and account numbers to fix this
My reply: have been contacting them daily for the past two weeks and have not been helped or received my money back, what makes you think they will he helpful now all of a sudden? Its not like I am without reference numbers which I have provided on this review yet you are still telling me to contact them. You have both my numbers and account numbers to fix this
rM
rishile M's update17 Nov 2023, 16:57
Reviewer Update
Pick n Pay’s reply17 Nov 2023 at 16:50Hello Rishile, Thank you for reaching out to the Customer Care team. I do apologize that you have not had any feedback regarding your query yet. Kindly note that we have escalated your query to the ASAP escalation desk, they will attend to your query at their soonest and revert back to you. Alternatively, you are welcome to contact them directly on the details below. Call us on: ***or Email on *** Operating Times: Monday- Saturday:
My reply: have been contacting them daily for the past two weeks and have not been helped or received my money back, what makes you think they will he helpful now all of a sudden? Its not like I am without reference numbers which I have provided on this review yet you are still telling me to contact them. You have both my numbers and account numbers to fix this
My reply: have been contacting them daily for the past two weeks and have not been helped or received my money back, what makes you think they will he helpful now all of a sudden? Its not like I am without reference numbers which I have provided on this review yet you are still telling me to contact them. You have both my numbers and account numbers to fix this
rM
rishile M's updateReviewer Update
17 Nov 2023, 16:58we will keep everyone informed so i posted your private reply on this thread for them to see how useless pick n pay is at resolving queries
I have been contacting them daily for the past two weeks and have not been helped or received my money back, what makes you think they will he helpful now all of a sudden? Its not like I am without reference numbers which I have provided on this review yet you are still telling me to contact them. You have both my numbers and account numbers to fix this
I have been contacting them daily for the past two weeks and have not been helped or received my money back, what makes you think they will he helpful now all of a sudden? Its not like I am without reference numbers which I have provided on this review yet you are still telling me to contact them. You have both my numbers and account numbers to fix this
rM
rishile M's update17 Nov 2023, 16:58
Reviewer Update
we will keep everyone informed so i posted your private reply on this thread for them to see how useless pick n pay is at resolving queries
I have been contacting them daily for the past two weeks and have not been helped or received my money back, what makes you think they will he helpful now all of a sudden? Its not like I am without reference numbers which I have provided on this review yet you are still telling me to contact them. You have both my numbers and account numbers to fix this
I have been contacting them daily for the past two weeks and have not been helped or received my money back, what makes you think they will he helpful now all of a sudden? Its not like I am without reference numbers which I have provided on this review yet you are still telling me to contact them. You have both my numbers and account numbers to fix this