Raise Queries, no one cares

I went into the Norwood store on Black Friday morning, arriving 40mins before the store opened in order to secure a Aim 55" Smart UHD TV as a gift for my father. Only once in the store was I told that the TVs never arrived at any store in SA. I was given a rain cheque for the TV and told they will call as soon as the stock arrives in the next few days.

I called the store a few days later and was told that no-one knows when stock will arrive. I then raised a complaint through your call centre, who told me only the store can deal with the issue. I also raised a complaint via Facebook and was told the "management team would contact me".

To date no one has contacted me and I look bad for not having gotten my dad a gift. I strongly believe that this can be deemed bait marketing which is ******* as per the CPA. I have given pick n pay ample time to respond but obviously they don't care about their own "Values" (As found here: http://www.picknpay.co.za/about-us-introduction)