sS
sabeer S

1 reviews | Active since Mar 2009

21 Jun 2018, 13:43

Rainchecks is an Excuse

Pick n Pay Raichecks are a Joke, No one calls you tell the product is in the store, you as the consumer has to go to the store several times to check if the product is available. I also went to another branch and was told i cannot use the rain check as the the store was a family staore and not a Franchise store. Pick n Pay should take responsibility and be proactive to keep the client informed.

0
Replies (1)
Pick n Pay
Pick n Pay's reply21 Jun 2018, 15:15
Official

Hi Sabeer,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

Unfortunately rain checks can only be used at the store that had issued it as that store would make arrangements for stock for their rain checks issued.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas