WT
Werner T

1 reviews | Active since Mar 2012

09 Nov 2015, 10:15

****** Attack at Pick and Pay Boston.

Im a regular shopper and supporter of Pick and Pay Boston. This morning 9 November 2015 I was appalled and insulted to the highest audacity. I went to the bakery mentioning Hi, can I please have 2 apple crumble and showing my finger on the window. She tells me WHAT DO YOU WANT. in the most rude disrespectful manner. I ask her to call the manager she calls the bakery manager, he ask me what the problem I tell him infront of her what happend as a witness. She speaks in Afrikaans to the Bakery Manager that is not the business language. I ask the bakery Manager Edwin to call the Manager of the shop he says NO! ****** attack again. I said fine I will call the Manager of the shop myself. I called him his name was Edwin. He speaks to her in Afrikaans, he admits that the way she treating the customer aka me is rude and not the property way. HE ADMITTED THEY DONT TRAIN THE STAFF. Then has the audacity to ask me why I did not ask Edwin to solve the problem. I answered him infront of Edwin as a witness how can he solve it? When this is not the first time it happend. As several ****** attacks. When I went to the till they refused to help me pack things again another ****** attack.

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Replies (1)
Pick n Pay
Pick n Pay's reply10 Nov 2015, 08:48
Official
Hello Werner21,

Please accept our apologies for this poor service experience, and for any inconvenience caused.

I have escalated this matter to our Western Cape regional office for their attention, and they will be in contact with you shortly.

Kind regards
Wendy-Lee Millar
Customer Care

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