1 reviews | Active since May 2016

16 Jan 2019, 12:09

****** at Pick n Pay Northlands Corner

Today I visited Northlands corner Pick N Pay, as i do on a daily basis due to the company I work for being close by. But the difficulty faced here everyday is the same. If you are not of the same race as the people assisting you in pick n pay, than you are not treated as a customer. I failed to get the ladys name, but she is one of the people working in the vegetable section. I took some pre pared salads that pick n pay sells, and went to the scale to get it weighed. The lady was serving an African gentleman and I waited behind him. When my turn came, she very rudely and abruptly told me to go stand somewhere else and walked away laughing. I proceeded to the management office, a man sitting there did not take me seriously and simply ignored me as well. As soon as I told him that I will take this to social media and ensure that people know what happens in that store, he asked for my number and name. The general manager Sabelo was not available and the staff could not tell me if he is off or just not in. I plead with people of Randburg, do not shop here. People should be treated fairly and not in this manner. If you have any pride, you will help me shut this business down as it deserves to be shut down

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Replies (1)
Pick n Pay
Pick n Pay's reply21 Jan 2019, 14:52
Official
 Good day  Jayseelan Naransamy,
 
Thank you for taking the time to address your concerns with us.
 
Kindly accept our apologies for the bad service received.
 
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
 
We are busy addressing this with our management team.
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
 
Kind regards,
Thabisile Macuacua