Racially profiled at Pick n Pay Douglasdale

On the 28th of July, I was racially profiled at Pick n Pay Douglasdale while shopping with my 5-year-old son and wife. My wife and I including my 5 years were put in a room for about 20 to 30 minutes. My son is traumatized and scared. After reviewing the tape it was NOT me!! and we received NO apology from Pick n Pay Douglasdale. I left my number at Pick n Pay Douglasdale for them to call me. On the 19th of August, a manager called me and said, “I thought this was resolved". We have heard nothing since. My son and family need consulting after that incident but no one has reached out to us. Pick n Pay Douglasdale uses the Pick n Pay name and brand as it is a family-run store. My question is how does Pick n Pay allow this to happen? There have to be rules and I demand someone be reprimanded. You can't do what they did to an innocent family!!!! I would like someone from Pick n Pay head office to call me, not Douglasdale as it's been months and they swept this incident under the rug.

06 Oct 2022, 10:15 Pick n Pay tried calling me on Tuesday but I told them to call me back at 3 pm just like their service to customers they didn't deliver. I know this incident happened in August when Pick n Pay celebrated its 54th birthday but there is no need to treat your non-white customers like in the 1960s. I take this matter very seriously as it was my 5-year-old son that is affected the most!!!

30 Oct 2022, 10:25 THIS DISGUSTING COMPANY CLOSED MY LOG WITHOUT CALLING ME TO RESOLVE THIS ISSUE. "Hi, your call *** has been completed, we appreciate your continued support, if we can be of any more assistance please feel free to contact us again!"

No one got in contact with me!!!

10 Nov 2022

I just found out the same manager that called me and said “I thought this was resolved" is the person that closed my ticket ***. Please explain Pick n Pay.