AM
Andile M

1 reviews | Active since Oct 2017

25 Oct 2017, 19:50

Racial Profiling and Rude Management

Here's how Pick n Pay Northcliff permanently loses a customer who's shopped with you for over a decade:

They racially profile a dude's wife and disallow her entry with a laptop satchel unless she leaves it at the ***** parcel locker at the door. Then when the dude drops what he's doing and leaves home to join his wife in confronting the owner/manager about the treatment she's received, the owner/manager scolds them for bringing up "this nonsense" about certain people NEVER being asked to leave their bags at the door. This despite his admission that they DO NOT guarantee the safety of goods left in those nasty lockers, and the ridiculousness of two white ladies walking past as we're speaking to him, carrying massive shoplifter-friendly leather shoppers.

So please ask Pick n Pay to do me a favour and let the owner/manager at their Northcliff branch know that he needn't worry about seeing me or my wife ever again. Given the excellent retail location, he and his staff should have no shortage of vulnerable and less vocal black folk to harass in future.

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Replies (1)
Pick n Pay
Pick n Pay's reply26 Oct 2017, 09:31
Official

Good day Andile,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received. Your complaint has already been escalated to our management team via your Twitter Post.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas