1 reviews | Active since Sept 2016

12 Aug 2020, 12:47

QUALITY IS TERRIBLE

During lockdown and having a high risk son at home, my husband can only go to the shops once a week for groceries. The quality of stuff that we have been experiencing with PNP is absolutely shocking. I have had so many vegetables go off before expiry date. Then the other day my husband purchased 2 x 2L Fresh PNP Full Cream Milk two days before it was due to expire it was as sour as can be. My children had to go without milk as my husband works from 6am until 7.30pm every night so could not go and swop it, I am home with my high risk son so refuse to go to the shops. I had to throw them in the bin they were so blown up. I have lost so much money already due to food being off from PNP. During this time I am sure no one can afford to just chuck stuff away.

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Replies (1)
Pick n Pay
Pick n Pay's reply12 Aug 2020, 15:55
Official
Good day Robert, Thank you for taking the time to address your concerns with us. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday             08:00 - 19:00 
Sunday & Public Holidays  09:00 - 17:00  Our Contact number is ***
Kind regards,
The Pick n Pay Team

Best regards,