Quality Assurance

I stay in Kew, JHB its very closely nit community. We have a shopping Centre close by which has a Pick n Pay shop. This also a Fish and chips attached to this pick n pay (pick n pay fish and ships). Which I used to buy chips from (this was my last day). I have been by this fish and ships more than once in separate occasions and different time of the day where I have been told that chips are not ready I must wait (in one instance I waited over 30min) which in all occasion I found it strange that fish and chips place would not have chips ready to go under 10min considering the primary directive of that store or area it to make fish and chips. I raised this concern with manager more than once. The last straw was today were I purchased chips at the same store only to find when I got home the chips were not cooked they gave raw chips of which my child ate some of them before I stopped her. I then returned the chips to store reported the matter to the manager who seemed less interested in what I was reporting I also informed him that my child ate this garbage. The was no apology offered or concerned for my child who ate this uncooked chips. The manager simply told me they will give me anther batch of chips as he was walking out clearly not interested at all on this report or incident. This has left a very bad taste in my mouth (don’t excuse the pun) Pick n Pay is a huge company surely they should be employing competent stuff who can deal customer complaints and quality assurance. As for the manager yhaa the less said the better. Thank you.