****py service from online customer service

The worst customer service ever, I made a purchase online over a week ago using my husband’s profile as mine can not link with my smart shopper, something they can’t fix as well. As soon as I paid and the money went through, a pop up message came back and said there was something wrong with your order but my money went through. I called them immediately and they sent me from pillar to post even a lady called Lerato said “you’ll get a confirmation email with your ticket number to show that we have escalated the matter. The email never came until I sent one and they wanted to refer me again to ASAP but I told them that I bought on the website. Later when they responded I was told that my husband needs to be the one sending an email. Send an email for what? Because he’s not the one who made that purchase? So unprofessional and you’ll hold the line for over 40 - 45 minutes. My money has still not been returned yet, they don’t even care about their customers.