****py Service

After buying a russian for lunch on the 3rd December 2019, Customer Service only responded today with this Good day,

Thank you for contacting us.

We acknowledge receipt of your post regarding the problem you have experienced with the Pick n Pay . However, in order for us to follow up your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information:

Title: Full name and surname: Postal or residential address: Smart shopper card number: Name of the product: Barcode of the product: Best before date: Sell by date: Use by date: Production/manufacture date: Batch number: Quantity: Mass/size: Cost: Date of purchase: Which store was the product purchased from: Do you still have the till slip (Yes/No): No Will you be returning the product back to the store (Yes/No):

Good Day

Just to describe your respond in one word "****".

You only respond after such a long time and you still excpect me to have the spoiled russian as if am a worm breeder.

You also expect me to still have the till slip after so long, i do not collect till slips.

I threw them away a day after i lodged the complaint seeing that there was no means of contact.

I am highly disappointed in your service.

I work at customer center myself and i believe you do need to ups****, you need TFC training.

You clearly have other priorities, such a big brand being represented by such an agent is a shame.

I think it's best this is posted on Hello Peter.