rG
rafique G

1 reviews | Active since May 2014

27 Sept 2019, 12:40

****py service

I purchased 2 boxes of the mini magnums from the pick n pay in strand street Cape town. Half the team left to go set up for our team building and I was called regarding the quality of the magnums. I immediately went to check the 2nd box and the same quality. The ice cream all leaked out the sucker and the chocolate were crumbly. I then returned to the store however I had no till slip. I spoke to a Lameez who said she could only assist with a refund if i had the till slip of the box. The guys ate the suckers on their way to the venue and threw the box away. I am so disappointed as I spent about R60 per box. I tried calling the store Friday afternoon however I could not get through. I just want my money back for the magnums i purchased. This whole mess is such a huge inconvenience as I had to delay my time to the team building for this. I look forward in hearing from you.

Rafique Gool ***

0
Replies (2)
Pick n Pay
Pick n Pay's reply27 Sept 2019, 14:38
Official
Good day Rafique, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team 
rG
rafique G's update01 Oct 2019, 12:22
Reviewer Update
I got a call from the Pick n pay in Strand and was advised that it will be passed on to the Strand Street store in Cape Town cbd. No call yet. Pathetic service