GV
Giju V

1 reviews | Active since Aug 2019

27 Sept 2019, 20:17

****py Service at Pick'nPay, Fourways Mall

Lousy service at Fourways Mall. Last few weeks we did an early weekend shopping on Friday after work. Today..the cashier..called a suoervisor for something..at that point I said tje Sushi we got..she was putying it thru the till wss two for the price of one, hence it was cling wrapped together...she ignored and after the whole trolley was scanned..she then asked what did you say about Sushi..i said 2 for 1..anyway, then tje Supervisor was long gone..another suoervisor comes and not greets us etc and tells tje cashier its one Wednessdays..while few seconds later the earlier Suoervisor lady said we were indeed right. Anyway..we did other shopping..got home..tje large salad and the Ostruch mince is not here..amd not charged... My point..****py service..not interesred in customers, and now..we dont have a salad for dinner! No worries..there is Checkers, and Woolies in tne mall..so I will be back - NOT

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Replies (1)
Pick n Pay
Pick n Pay's reply29 Sept 2019, 16:06
Official
Good day  Giju Thank you for taking the time to address your concerns with us. Please accept our apologies for the bad shopping experience.  We are busy addressing this with the stores management & Regional  team. Correspondence to your complaint will be done via this team.  We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 

Kind Regards,  
Pick n Pay Team