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sindisiwe M

1 reviews | Active since Jul 2017

25 Jun 2023, 14:09

****py and ********* service

Honestly the whole purpose of ordering on your pick n pay ASAP is for quick and efficient service. I placed an order at 12:33 and it was supposed to arrive at 13:30 but did not. I called your customer care at 14:00 to find out what was happening and was told that my order was not accepted by the store yet and the store closes at 5 if I don't get the order they will try tomorrow. Please bear in mind you have already deducted the amount from my account. When I asked for the order to be cancelled and my money reversed back, I was told they can't reverse it back to the card, it will only be sent to the wallet. Now explain why the **** will I still use you guys when clearly your service sucks. Now I don't have food to feed my kids, we have been waiting for this food all day and now we also don't have the cash for an alternate option coz you won't give it back.

What shaddy service is this.

0
Replies (3)
Pick n Pay
Pick n Pay's reply25 Jun 2023, 15:09
Official
Hello  Sindisiwe,  Thank you for reaching out to the Pick n Pay Customer Care team.  We would like to sincerely apologize for the delay in our response.  I am sorry for the service you received.   Please help me with the below so I can escalate your complaint:   UID (order number) :  Date order was placed:  Reason for call:  Preferred resolution:  

By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. 

They will be in touch with you as soon as possible to further assist.   

Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal    Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:    WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1  Call us on: ***- Email us at: ***    Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00    Thank you for allowing us the opportunity to have this resolved.    Kind Regards,   The Pick and Pay Team 

Best regards,

sM
sindisiwe M's update25 Jun 2023, 15:21
Reviewer Update
Order number is ***
Date of order is 25.06.2023 12:33
It's 25:20 still no food, please tell me if your kids spend the Sunday waiting for food to be delivered.
You must tell me what is your resolution, really not pleased with your service

Pick n Pay
Pick n Pay's reply26 Jun 2023, 12:25
Official
Hello Sindisiwe,

Thank you for your response.

Kindly note that we have escalated your query off to our ASAP escalation desk. They will be in touch with you at their earliest convenience.

Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:   WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: ***   Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00.    Kind Regards,  
The Pick and Pay Team  

Best regards,