1 reviews | Active since May 2012
Putrid service from a manager
<p>I went to pick n pay canal walk to purchase canine cuisine dog food as it indicated in the pick n pay pamphlet for R59.99 so i drove 25km to get the food. when i came to the till in scanned a higher amount. Pick n pays policy says if the item scans a higher amount the amount you should pay is the amount they advertised and this is what i experienced before where i ended up paying the advertised price. The manager just came went to his office came back and just apologised saying i can call customer care and complain. The manner in which he said was if he dont really care and would not care that i told he i drove all the way for nothing.</p>
Good day Shaheem,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
We view this incident in a very serious light and do not condone this sort of behaviour at our stores. This has been sent through to management.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Shaheem,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
We view this incident in a very serious light and do not condone this sort of behaviour at our stores. This has been sent through to management.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
I would just like to thank Harriet (lady in red) for the excellent or should i say world class service i received from her not only because she gave me the items at the advertised price as it is the stores policy but because of the manner in which she dealt with my complaint. She was extremely friendly and professional and treated more than just a customer. Thank you Harriet you 1 in a million and truelly know what customer service is.
I would just like to thank Harriet (lady in red) for the excellent or should i say world class service i received from her not only because she gave me the items at the advertised price as it is the stores policy but because of the manner in which she dealt with my complaint. She was extremely friendly and professional and treated more than just a customer. Thank you Harriet you 1 in a million and truelly know what customer service is.