1 reviews | Active since Aug 2011
purchased goods online
i placed and order online for 100 boxes of paper theres was no limitation on the advert and on the online store that were limiting customers . i get a call on the day of delivery that they unable to supply the full quantity . on the order form it states that i am unable to cancel or ammend the order . So how can pick n pay refuse to uphold there end of the bargain .
i want what i ordered !!!
Good day Mr. Muhammed Patel,
Thank you for taking the time to write to us.
Please accept our sincere apologies for any inconveniences caused to you.
Your complaint has been escalated to our online team and we were advised as per below:
- Pick n Pay reserves the rights to limit quantities and it has been specifically stated on the add that this offer was while stocks last. If the product is sold out we will not be able to supply the quantity required.
- You have not been overcharged on your order, this is the original reservation amount (not invoiced amount)- please refer to the FAQ's for reservation of funds.
- Link: https://www.pnp.co.za/pnpstorefront/pnp/en/faq
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Good day Mr. Muhammed Patel,
Thank you for taking the time to write to us.
Please accept our sincere apologies for any inconveniences caused to you.
Your complaint has been escalated to our online team and we were advised as per below:
- Pick n Pay reserves the rights to limit quantities and it has been specifically stated on the add that this offer was while stocks last. If the product is sold out we will not be able to supply the quantity required.
- You have not been overcharged on your order, this is the original reservation amount (not invoiced amount)- please refer to the FAQ's for reservation of funds.
- Link: https://www.pnp.co.za/pnpstorefront/pnp/en/faq
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas