NM
Nontobeko M

1 reviews | Active since Jan 2015

30 Jan 2015, 14:07

Purchase that went wrong

I visited P'nP Carlton Centre which is where I buy my monthly groceries as I am a resident of the surrounding.<br> To my disappointment, as I usually buy, I picked a Vaseline Blue seal labelled as Cocoa Butter. After opening to use, that smell is nothing like what I know it to always smell like. I then went to buy the same product at a different merchant and received the common cocoa butter smell I know.<br> I do not have my till sleep of purchase but I would be glad if P'nP accepted the good and take back to where it came from and give me what I deserve.<br> The question in my mind is: Is P'nP now selling **** goods branded as originals?<br> I am very worried.

0
Replies (1)
Pick n Pay
Pick n Pay's reply30 Jan 2015, 17:33
Official
Hello NM001,

Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor quality of the product.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely
Marise Brown
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Ref Number : ***

Best regards,