Punished for Poor Service

After Pick 'n pay failed to cancel my order so that they funds are not deducted from account and have to wait forever before the funds are reversed they still send me this feedback after one of their consultants advised that the refund will take 3 days

REFUND ON LATEST DELIVERY

DEAR COLLEEN MABOTJA

Thank you for using Pick n Pay Online Shopping.

We've started working on getting your refund to you, but please keep in mind that it can take up to 10 working days to reflect in your account, as it does depend on your bank and its processes.