1 reviews | Active since Mar 2012
Pull up your socks Pick n Pay Lambton!!
Here are a couple of the things I'm tired of: 1. Specials are advertised but without fail, you arrive in-store and the items on special will not be in stock 9 out of 10 times. 2. Shoddy looking perishables – I’m sorry, but the mushrooms growing in my garden look better than the ones in this store!! 2. One price at the shelf, another price at the till – so you have to watch the prices like a hawk as your items are being scanned or risk your hard-earned money being devoured by the system. 3. The sour faces when you point out the aforementioned price disparities and (heaven forbid) the cashier has to go and check at the shelf. Of course, there is never an apology because it is not their problem. 4. In general, the poor attitude of cashiers at this store. There is seldom ever a “Hello, would you like a plastic bag?” – just a blank stare and the ubiquitous “Plastic??” instead. Then, when you have vouchers (as I did today, with a couple of my customised Brand Match vouchers, which I am seldom ever able to print at this store anymore, because the printer is constantly out of order), you get a sigh and a dirty look – as if to say “How dare you give me extra work?” and then when it’s time to pay, the terminal gets flung around carelessly to the customer!! Not only that, but you check your slip later at home, only to realise that 2 of your vouchers were not redeemed, even though they were scanned!! Sure, the amount is only R9-00, but then what’s the point of the whole thing at all? How many other customers are ****med out of little amounts that all add up in the end? Sorry, but today was the last straw. I have been a customer for the past 20 years and shop here because it is close to where I stay. And it used to be a decent Pick n Pay. But I’ve noticed a serious drop in standards over the past year or so. And will not be wasting my hard-earned money here anymore. Not impressed!!
Dear Michael
Thank you for taking the time to contact Pick n Pay and for raising your concerns, we do apologise for the late response.
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number: ***
Dear Michael
Thank you for taking the time to contact Pick n Pay and for raising your concerns, we do apologise for the late response.
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number: ***
