V&WC
V & W Carlson

1 reviews | Active since Dec 2014

09 Feb 2015, 15:42

PUBLIC WARNING - DO NOT ORDER ONLINE!!!!!

I ordered FOUR items online a week ago. The earliest delivery that was available was for tomorrow. I just received a call from the call centre to say that NONE of my items are in stock, and NOTHING will be delivered. <br> I ordered Lindt Chocs, Amarula, Amarula chocks and Sweetie pies. I specifically ordered it WELL IN ADVANCE, a week ago, to ensure I get it in time for Valentines day. <br> <br> Online still shows that stock is available, and two of the branches in Boksburg I phoned has stock, so why the hell can it not be delivered??!!! <br> <br> Pick n Pay should stop this false advertising, and if a person order items that is IN STOCK while ordered, surely they should ensure that delivery is made?! PATHETIC service to say the least! & the worst is that I waited patiently for a whole week for my order to be delivered, only to be informed the day before delivery that there is no stock - although it is still available to order online?! So unfair!!!!!

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Replies (1)
Pick n Pay
Pick n Pay's reply10 Feb 2015, 08:51
Official
Hello 14vcarlson,

Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely
Marise Brown
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