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Naledi N

1 reviews | Active since Nov 2015

23 Oct 2017, 20:55

Proudly giving bad attitude

Wanted to by come ice cream for my daughter, the lady was on her station, when she came back I told her that we've been waiting for long, she gave me a smug and just said hau hau. I asked her why she doesn't apologize, she said she will not apologize for going to the loo and finding the queue there. I told her I don't need her to explain, just to apologize for keeping us waiting. She proudly said she will never. And when I told her she is rude, she answered back and said same as me. I told her she must not disrespect me or I will report her. She loudly and proudly said I don't care, you can go ahead, In front of other customers. What an appalling service., to be rudely spoken back to, when I only needed an apology. I've been in retail for 15 years and never in my life have I ever answered back to a customer like that. That is so heartbreaking

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Replies (2)
Pick n Pay
Pick n Pay's reply24 Oct 2017, 11:10
Official

Good day Naledi,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

NN
Naledi N's update25 Oct 2017, 22:49
Reviewer Update
Thank you for your response pick n pay. But I must say the supervisor (Simon) who called me to assist about my complaint was as bad. I had set up an appointment with him for 3pm. I get there he is not around. Was assisted by siyabonga and Dimakatso, whom I had to tell them my story again as Simon did not let them know about my issue, but they were helpful and sincere. When Simon arrived after 30 min he moved us to his office, getting there while we still talking he receives a call, instead of telling the person on the line that his still busy with a customer, he takes another 4/5 min on the call, and I have to wait for him again. Simon was not even sincere about this whole matter.. his main focus was for me to LISTEN TO HIM, understand that the lady is sorry and they will discipline her. I found no joy in the manner he handled this matter. When I told him I am still not happy, and will report it further. All he said was they apologized so they can't stop me if I still want to report further. He was totally rude and wanted his word to be final. He should have let Siyabonga and Dimakatso continue assisting me, since he had better things to do, even though he knew of our appointment.