Promises but no delivery

Ordered a lawnmower from Pick n Pay a week ago. 2 days later I received a pool cleaner. 3 phonecalls and a visit to the store later and they still cannot resolve this. Promises to phone me back, email me back...even managers intervening and nothing gets done. From now on I'm taking names as clearly accountability is not something they know of. 2 stars as they at least smile when they lie to you.