Promised refund of R1000 not made

On Saturday 26 September we made a purchase at Pick n Pay Golf Park of R1000. Due to unforeseen circumstances this payment was reversed on this particular Capitec Bank card. The manager gave us a slip confirming the reversal of the R1000 payment and explained that it would be refunded the following day into our account. As of today 1/10/2015 it has still not been refunded!! We were also told on Monday by Capitec that this R1000 payment had in fact been processed by Pick and Pay and not reversed and was with the payment dispute department. We have contacted Capitec On Monday, Tuesdays and Wednesday and the only response is call again later it wasn't yet been refunded. <br> <br> I am absolutely disgusted by Pick and Pay's action which is tantamount to theft. <br> I am also highly unimpressed with Capitec's less than enthusiastic assistance. <br> <br> We are now short of money and I am unable to purchase my chronic meds for the month which is now having an impact on my health (besides the stress Pick and Pay and Capitec are causing). I want this amount refunded bank into the account TODAY or I will be raising this with the Ombudsman for Banking Services<br>