Promised feedback not received

Item: Pick n Pay
Rating: 1
Author: C. Mer

I logged a complaint on HelloPeter regarding Avios points and was promised feedback by Anwar Mooideen, but nothing to date. Does anybody still stay true to their word?

Helpful (0)

Replies (2)

Pick n Pay's replyOfficial

29 Nov 2017, 09:23

Good day Carin,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the delay in response and lack in communication.

We have escalated your complaint to our Smart Shopper technical team for further assistance and will revert once feedback is received.

Your reference number is ***.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Best regards,

Pick n Pay's reply29 Nov 2017, 09:23

Official

Good day Carin,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the delay in response and lack in communication.

We have escalated your complaint to our Smart Shopper technical team for further assistance and will revert once feedback is received.

Your reference number is ***.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Best regards,

C. Mer's updateReviewer Update

11 Dec 2017, 10:12

Dear Vanitha We checked our card this weekend at the kiosk and it seems to be working - thank you very much! I do have another query though - what about the extra 20% Avios we would have received if we could have changed our points at the end of October? Can you reward them seeing that you can access the records and confirm that we tried to switch at that time? Thanks Carin

C. Mer's update11 Dec 2017, 10:12

Reviewer Update