products

I bought crumbed cheese chicken fillets which did not taste right and had no cheese in it , i then complained to pick n pay as i buy this every week , i never had a problem with this , i now spend over a R200 on this products and pick n pay refused to refund the items i then threw away the stuff as nothing was done about it,, i want a reason as to why it was not refunded.. now im at a loss with this. sort this out