GP
Gary P

1 reviews | Active since Sept 2013

02 May 2018, 15:44

Problems with SamrtShopper Service

SmartShopper Card: I have for the last two weeks been trying to register my new card both on the 0800 as well as the 0860 numbers and the have given up after a minimum wait of 20 min! I lost my original card. I tried to login on the website to see if I could perhaps register it there but I had forgotten my password and when I requested the password be reset the system tells me my username does not exist yet when try register the system informs me my email is already registered?? In the meantime I'm losing points can you please assist?

0
Replies (3)
Pick n Pay
Pick n Pay's reply03 May 2018, 09:00
Official

Good day Gary,

Thank you for taking the time to write to us.

Kindly email us the below details to *** and we will gladly assist with registering your new card.

ID Number:

Old Card number:

New Card number:

Residential/postal address:

Please note that you would have earned points even if the card is not registered, as long as the card was swiped at the point of sale.

Kind Regards,

Anwar Moideen

Best regards,

GP
Gary P's update22 May 2018, 13:53
Reviewer Update
Thanks
GP
Gary P's update03 Jun 2018, 16:26
Reviewer Update
Have had no response to my response!