wL
wendy L

1 reviews | Active since Jan 2018

31 Jan 2018, 09:27

Princess Cibane , I am Livid with ANGER

Hi. Today 31/01/2018. I went to picknpay to purchase the Mecury and Daily Sun got to the front cashier and first thing when i asked her the price of the paper she responded with "You need to check it yourself" , so i checked and couldnt find it the Supervisor stepped in and said the cashier should know/check the price ,I am a very quite person and it takes a lot of effort to get me angry . The second thing as i proceeded to purchase the Mecury and Daily Sun the total came to R12.00 I gave her 10 and whilst checking for the R2 saw i didn't have anymore coins and took out a R100 instead as i gave her the money she raised her hand to my face (not knowing whether the hand means just go cause you are iritating me or wait) i took my paper and handbag and was ready to leave she then shout and calls and says "I said wait for me to open the till"in the rudest manner and everyone in store turns to look at me , I said to her "No you didn't , you just put your hand in my face", third strike she speaks to me in the most disrespectful manner and says"HAIKE! (meaning for your info) I was telling you to stop and you were hearing your own things ..This is when i started to get angry and could here that i was not going to have a civil conversation with her . She carries on talking at Me and gives me the wrong change when i tell that my change is short she says"It because you disturbing i can't count properly because of you". There are people behind me in the que , customers in the store and most importantly staff who are watching me get disrespected by a customer service cashier who should know better. i asked to speak to the supervisor she was there and witnessed everything and as she us apologising , the Cashier is speaking above her saying that she was just saying and im hearing my own things, I left the store as i am leaving she still talking at me , "People should Learn......... The Level of disrespect and body posture i recieved from Princess Cibane was unexceptable.

This is the second dissatification i am recieving from this store , A month ago i purchased a rotten Chicken Mayo and instead of asking for my money i kindly asked if they could make a new one infront of me and they did and all was well , instead of me not going there anymore i continued to support them as my office is upstairs on the same building by their service levels are not what is excpected of Pick n' Pay and im really angry at the service and humiliation i received this morning.

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Replies (2)
Pick n Pay
Pick n Pay's reply31 Jan 2018, 13:25
Official

Good day Wendy,

Thank you for taking the time to write to us.

Kindly accept our sincerest apologies for the unfortunate shopping experience.

We are addressing the incident with our Management team and will revert with feedback.

Kind Regards

Anwar Mooideen

wL
wendy L's update31 Jan 2018, 13:58
Reviewer Update
I will await to hear the steps taken by pick n pay to ensure that this does not happen again and will check with the Store Manager if the Lady has been properly delt with.