sM
shocky M
1 reviews | Active since Mar 2013
22 Jan 2019, 17:39
Pricing issue not handled properly
I went to pick n pay at the grove mall on the 22 Jan 2019 around 16:40. I saw a special saying “R44.99 for 1.5l & 1.8l dairy**** assorted ice cream”. When I went to the tills to pay but the discount did not apply when I queried the price the teller told me I should get the ice creams at the price I saw then she went to look for the manager whom was no where to be found. Some other lady working for pick n pay came to the till and told me what I saw is incorrect and that the special meant buy each for R44.99. This lady was even very rude to me and cheeky. This people really think I’m stupid and can’t read. Anyway I’m never buying anything from pick n pay
Helpful (0)
Replies (2)0
Replies (2)
Pick n Pay's replyOfficial
23 Jan 2019, 11:23Good day Shocky,
Thank you for choosing Pick n Pay. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Best regards,
Pick n Pay's reply23 Jan 2019, 11:23
Official
Good day Shocky,
Thank you for choosing Pick n Pay. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Best regards,
sM
shocky M's updateReviewer Update
25 Jan 2019, 08:10Thanks to Thandi the manager of PicknPay at the Grove mall I got both the ice creams at R44.99 which was the price I saw. Thanks a lot Thandi for the excellent customer service.
sM
shocky M's update25 Jan 2019, 08:10
Reviewer Update
Thanks to Thandi the manager of PicknPay at the Grove mall I got both the ice creams at R44.99 which was the price I saw. Thanks a lot Thandi for the excellent customer service.