SO
Sondiya O

1 reviews | Active since Oct 2018

16 Oct 2018, 20:28

Pricing information

Good day

I was at pick n pay Blue Valley on Sunday I was buying a frying pan which was packed nearly and was the only one that was marked at a price of R149.95 when I got to the paying point it scanned 489.99 I told the cashier that the pan I was marked at a different price from when I took it the cashier went with me to see the was a lady in that department she said it how much the lady told her she said they did not have space to put it so they just put it the I gold them that's not my problem that they didn't not have space a correct price must be on place as we were at the paying point 1 of the staff member's said they can not give a discount since its different barcorde and the difference it's a lot of money they can not it. I asked for management the lady went they did not even have their name badges on she come back and said the manager is busy he said you must leave your contact they will call me once they receive stock for the price that was there not that pan I asked such a big store it's only one management they said yes on Sunday customer service is bull I will never go back to that pick n pay what kind of a manager who doesn't attend customers queries and stays at the office on a Sunday he is not professional to me he was suppose to come and address the matter not send the staff back to tell me he is busy.

Thoko Buthelezi ********** 705

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Replies (1)
Pick n Pay
Pick n Pay's reply17 Oct 2018, 09:59
Official

Good day Sondiya,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received at the Blue Valley store.

Please take note that Double the difference policy would not apply in this case as the product bar codes needed to match for this to activate at point of sale.

We view this incident in a very serious light and do not condone this sort of behavior at our stores, we are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Best regards,