BR
Belinda R

1 reviews | Active since Jul 2014

08 Mar 2025, 11:21

Pricing debates

I recently visited Pick N Pay Vaal Mall. I took ****roach bait stations what seemed to cost R34.00 and toiletpaper which was marked at R99.00 per pack. When I got to the till, the toilet paper scanned R189.99 and the bait station R89,00. The Manager then went with me to the shelf to check the prices. She first argued about the toiletpaper and ended up giving it to me at the R99 price. The Bait station, she told me the price was R89.99 and that the label was correct although the label was cut off in the front and the time seemed to have cost R33 99. I am irritated with the store, as nr 1 this is my closest store and when I go to the mall it is the most convenient but I feel I CAN NOT TRUST the store because every single time I shop there, there are pricing issues. Is there no Merchandisers on floor to check pricing? The store is always full of customers but I don't think anyone wants to cue and then still fight the prices when the Manager are so rude. They just leave it. How much money is Pick n Pay making off us with these continuous pricing errors? Either get the shelves correct and ensure labelling is correct and stop being rude with customers or close your doors. It's a mess to say the least!!!!! Your store makes shopping very unpleasant.

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Replies (1)
Pick n Pay
Pick n Pay's reply11 Mar 2025, 16:00
Official
Good day Belinda,    Thank you for reaching out to the Pick n Pay Customer Care team.    My sincerest apologies on hearing of the bad experience you encountered in our store. 

We value you as a Pick n Pay customer, and this is not what we want your experience to be like.  

Kindly note that we have escalated the query to the store, they should be in touch with you soon.   For your records, please see reference number – ***  By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. 

They will be in touch with you as soon as possible to further assistance.  Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal   Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:  WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: ***  Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00.   Kind Regards, Pick n Pay Customer Care team.  

Best regards,