TZ
Thys Z
1 reviews | Active since Sept 2019
02 Jun 2020, 15:52
Pricing and bad service
The price you see is not the price you pay then they argue about the policy they have still hanging in shop if you proof them wrong they argue with you as the client if you proof them wrong they just walk away I send a email to pick&pay customer care well they don’t they say they will get back to you but never do
Helpful (0)
Replies (2)0
Replies (2)
Pick n Pay's replyOfficial
03 Jun 2020, 17:42Good day Thys,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Pick n Pay's reply03 Jun 2020, 17:42
Official
Good day Thys,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
TZ
Thys Z's updateReviewer Update
04 Jun 2020, 10:16The manager Robert phoned me and we sorted my problem out he did apologized and promised that he will give more in-house training and assured me that Pick&Pay do value their clients and even gave me his personal cell no if I have anymore problems, and the end I’m happy and also great full for the call so please if you reading this have a problem with any retail store talk to the manager because as Robert said they great full if we complain to them because they can use that to train staff so that it don’t continue happening.
So once again thanks Robert and Pick & Pay head office
So once again thanks Robert and Pick & Pay head office
TZ
Thys Z's update04 Jun 2020, 10:16
Reviewer Update
The manager Robert phoned me and we sorted my problem out he did apologized and promised that he will give more in-house training and assured me that Pick&Pay do value their clients and even gave me his personal cell no if I have anymore problems, and the end I’m happy and also great full for the call so please if you reading this have a problem with any retail store talk to the manager because as Robert said they great full if we complain to them because they can use that to train staff so that it don’t continue happening.
So once again thanks Robert and Pick & Pay head office
So once again thanks Robert and Pick & Pay head office