1 reviews | Active since Oct 2016

10 Oct 2016, 14:49

pricing

<p>This morning Iwent to PicknPay Matlosana Mall in Klerksdorp for several items and observed Back Bacon at R21.99for a 200 g packet. I purchased 8 packets and once at home realised that the bill stated R31.99 per packet . I then phoned the telephone number listed on the till slip which is 018 ********** and was told the number does not exist. When phoning Telkom directory enquiries it was stated that they do not not have a number listed for PicknPay Matlosana Mall but have a number for PicknPay Wilkoppies....which I phoned and they then provided me with the correct number.....We were told to return to Pick n Pay to sort out the problem. Arriving at Pickn Pay I approached the floor manager who listened to my complaint and stated that the price was for the PnP bacon and someone had inadvertantly put the price tag on the Enterprise Back Bacon instead...when also enquiring why the telephone number was not available to the public he stated that they had actually 4 numbers that we could use. We feel that communication and supervision seems to be problem at this branch although it is otherwise a pleasure to shop there being a fresh new store and not many customers</p>

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Replies (2)
Pick n Pay
Pick n Pay's reply11 Oct 2016, 09:33
Official

Good day Richard

We appreciate you taking the time to write to us.

We are addressing the incident with our management team and will revert with feedback.

Kind Regards

Anwar Mooideen

Best regards,

's update11 Oct 2016, 21:26
Reviewer Update

The manager fromPicknPay at Matlosana Mall Klerksdorp contacted me this morning and apologised for any inconvenience we had suffered and sorted out the problem as well as organizing for the IT guys to rectify the problem with the telephone.

Thanking you for the prompt reply

Richard Summers