LS
Lee-Ann Solomon

1 reviews | Active since Sept 2015

03 Sept 2015, 09:37

Price on shellf vs Price on the shelf.

Yesterday I took a product off the shelf to purchase that has a clearly marked price on shelf of R59.99, but upon paying reflected a different/more expensive price of R79.99 at the till. The manager refused to give me the price i saw on the shelf as the barcode didnt correspond.... The barcode may not have corresponded however the brand was the same and descriptor was very similar - the entire shelf above that was packed with the product i wanted to purchase with the cheaper price below it? Surely that is false advertising! .The supervisor shrugged it off as human error YES it was a human error that a packer made who works for PNP and hence PNP is responsible to give the product to me at the price I saw on the shelf. - The supervisor had to double check the description to see if it was the actual product because it is so similar. I feel that as a loyal customer to that store they could have handled the situation alot better rather than just shrugging me off after standing in a queue for 15 min and having to wait another 5 before I was attended to for my query. I will not be shopping at that store and will be telling who ever i can about the poor service i received!

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Replies (1)
Pick n Pay
Pick n Pay's reply03 Sept 2015, 10:21
Official
Hello leesolomon,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***