BM
Brahm M
1 reviews | Active since Jul 2011
16 Jun 2019, 13:32
Price Gouging - Overcharged by 40% At The Till
Selected the lower priced option of two brands of blocked dates @ R11,99 yet was charged R16,99 at the till, the same price as the more expensive offering! I have complained about this and requested refunds for being overcharged at least twice before on the same product (blocked dates), so clearly no effort from the branch to price this correctly... This has also happened on some other products - dish washing liquid and light bulbs
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Pick n Pay's replyOfficial
17 Jun 2019, 11:41Good day Brahm
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the inconvenience of incorrect prices.
We are busy addressing this with the management team. Correspondence to your complaint will be done via this team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Pick n Pay Team
Pick n Pay's reply17 Jun 2019, 11:41
Official
Good day Brahm
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the inconvenience of incorrect prices.
We are busy addressing this with the management team. Correspondence to your complaint will be done via this team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Pick n Pay Team